General Terms and Conditions (GTC)
OVERVIEW
This website is operated by Mittelweser Heilquellen GmbH. Throughout the website, the terms "we," "us," and "our" refer to the source lab. We offer this website, including all information, tools, and services available on it, to you conditioned upon your acceptance of all the following terms, policies, and notices.
By visiting our website and/or purchasing a product, you are participating in our "Service" and agree to the following General Terms and Conditions ("Terms", "Terms"). These apply to all users of the website, including browsers, customers, merchants, and content providers.
If you do not agree with any part of these terms and conditions, you may not use our website.
Our shop is operated on the e-commerce platform Shopify Inc.
§1 – CONCLUSION OF CONTRACT AND CANCELLATION POLICY
1. Conclusion of contract
A binding contract is concluded when you click the "Place order" button during the ordering process. You will receive an automatic order confirmation via email.
2. Contract language and storage
The contract language is German. We do not permanently store the contract text. Please back up your order details yourself.
3. Right of withdrawal for consumers
Cancellation policy:
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day on which you or a third party named by you have taken possession of the goods.
To exercise your right of withdrawal , you must inform us
Mittelweser Heilquellen GmbH
Auf dem Kampe 3a
31582 Nienburg/Weser
Email: info@thesourcelab.de
Telephone: 05021 - 60 39 0
Inform them of your decision by means of a clear statement (e.g. by letter or email).
To meet the deadline, it is sufficient that you send the notification before the deadline expires.
Consequences of the revocation:
If you cancel this contract, we will refund all payments, including delivery costs (excluding additional costs due to delivery methods other than standard delivery), no later than 14 days from receipt of your cancellation notice. For refunds, we will use the same payment method that you used for the original transaction.
Return shipping costs:
You bear the direct costs of the return shipment.
Sample cancellation form:
I hereby revoke the contract I concluded for the purchase of the following goods:
— Ordered on / received on:
— Consumer's name:
— Consumer's address:
— Signature (only on paper):
- Date:
§2 – ONLINE SHOP TERMS AND CONDITIONS
By giving your consent, you confirm that you are at least 18 years old or that you have the consent of your legal guardian.
The use of our products for illegal or unauthorized purposes is prohibited. Violations will result in the immediate termination of your user account.
§3 – PRODUCTS AND PRICES
Product offers are valid while stocks last. Images and colors may differ from the original.
Prices and product ranges are subject to change at any time.
§4 – DELIVERY AND PAYMENT
Please refer to our shipping page for delivery terms, payment methods and shipping costs.
We reserve the right to refuse orders or limit the quantity.
Retention of title:
The goods remain our property until full payment is received.
§5 – ACCOUNT INFORMATION
You agree to provide current, complete and accurate data and to update any changes immediately.
§6 – USE OF THIRD-PARTY TOOLS AND CONTENT
We may provide third-party tools or content, but we do not assume any responsibility or liability for their use or accuracy.
§7 – LINKS TO THIRD-PARTY PROVIDERS
External links on our site lead to third-party offers. We assume no responsibility for their content or data protection practices.
Please check the terms and privacy policies of these providers before using or purchasing their services.
§8 – USER COMMENTS AND FEEDBACK
By submitting comments or suggestions, you grant us unlimited rights to use them.
Comments must not infringe the rights of third parties and must not contain any illegal content.
§9 – DATA PROTECTION
The transfer of personal data takes place in accordance with our privacy policy.
§10 – PROHIBITED USES
The use of our website is prohibited:
Violations will result in immediate suspension.
§11 – WARRANTY AND LIABILITY
The statutory warranty applies. Beyond that, we are only liable in cases of intent or gross negligence.
§12 – DISPUTE RESOLUTION / OS PLATFORM
The EU Commission provides a platform for online dispute resolution:
https://ec.europa.eu/consumers/odr
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
§13 – CHANGES TO THE TERMS AND CONDITIONS
The most up-to-date version of the terms and conditions can be viewed on this page at any time.
We reserve the right to make changes. Continued use constitutes acceptance.
§14 – FINAL PROVISIONS
Should individual provisions of these terms and conditions be invalid, the validity of the remaining provisions shall remain unaffected.
§15 – CONTACT
Mittelweser Heilquellen GmbH
Auf dem Kampe 3a
31582 Nienburg/Weser
Email: info@quellmed-shop.de
Telephone: 05021 - 60 39 0
VAT ID: DE294639730
Registration number: HRB 204851, Walsrode District Court
